Absolutely. Choosing a diamond can feel overwhelming, and that’s where we come in.

We’ll guide you through the key factors – cut, clarity, color, and proportions – to help you find the best option for your preferences and budget. 

Reach out to our team at: info@genesisstones.com, and we'll guide you every step of the way!

All loose stones are eligible for free 30 day returns!

Because our engagement settings & completed rings are crafted specifically for you, they are considered final sale once production begins. Before we start, we confirm all details – including your diamond, setting, metal, and ring size – so everything is exactly as intended.

While made-to-order rings are final sale, your purchase is supported by:

• One complimentary resize within 30 days of delivery

• A 30-day craftsmanship guarantee, covering any issues related to how your ring was made

• Direct support from our team for any fit or comfort adjustments

For fully custom, bespoke pieces, all sales are final due to their one-of-a-kind nature. We guide you through a detailed approval process to ensure every detail is perfect before production begins.

Read our full return policy here.

Because each ring is crafted specifically for you, our typical production timeline is 3–4 weeks from the time your order is finalized.

This allows us to carefully create, set, and inspect your piece to ensure it meets our exact standards before we dispatch it to you.

You can refer to our complete shipping policy here.

Yes. Every order is fully insured and securely shipped, with a signature required upon delivery. Your order is discreetly packaged for added security and peace of mind.

While we don’t provide insurance directly, we’ve partnered with Jewelers Mutual, a trusted leader in jewelry insurance.

We make it easy to protect your piece against loss, damage, or theft. You can learn more and get started here.

Yes. Every Genesis Stones ring includes a complimentary appraisal, provided both digitally and as a physical copy.

This documentation allows you to easily insure your piece and protect it against loss, damage, or theft.

We recommend regular cleaning and periodic inspections to keep your ring looking its best. If you ever have questions or need maintenance, our team is here to help.

Yes. We offer both custom and fully bespoke design services, allowing you to create a piece that’s uniquely yours.

You can begin by sharing your vision with us through our design consultation page.

Our team will guide you through every step – from concept to final creation — to ensure your piece is exactly as you envision it.

Genesis Stones diamonds come with certifications from reputable gemological labs such as the GIA (Gemological Institute of America) or the IGI (International Gemological Institute), ensuring their quality and authenticity.